1401 Pennsylvania Avenue, Suite 105, Box 2094 | Wilmington, DE 19806
✉ support@usccrm.com | ☎ (302) 773-8707
EFFECTIVE DATE: NOVEMBER 25, 2025
TERMS AND CONDITIONS OF USE
1. ACCEPTANCE OF TERMS
By accessing or using the website of US Carriers Compliance and Records Management LLC (“USCCRM,” “we,” “our,” “us”) or by purchasing our services, you (“Client,” “you,” “your”) agree to be bound by these Terms and Conditions (“Terms”), our Privacy Policy, and all applicable laws. If you do not agree, you must not use our site or services.
2. ABOUT OUR SERVICES
USCCRM is an independent private compliance-assistance firm that helps motor carriers and transportation companies prepare and update FMCSA/US DOT filings, including MCS-150, UCR, and related forms.
We are not affiliated with, endorsed by, or contracted by the U.S. Department of Transportation (DOT), the Federal Motor Carrier Safety Administration (FMCSA), or any state agency.
All official filings may be completed directly and free of charge at https://www.fmcsa.dot.gov.
3. ELIGIBILITY
You must be at least 18 years old and authorized to act on behalf of the business whose compliance records are being updated.
4. ORDERING AND PAYMENT TERMS
- Services are initiated once full payment and required information are received.
- Fees are posted clearly prior to checkout; prices are in U.S. dollars and subject to change without notice.
- Payment authorizes USCCRM to begin work immediately.
- By paying online you acknowledge that you are engaging a private compliance-assistance service and that fees are non-governmental.
4.1 USDOT / FMCSA PIN AND FILING METHOD
- To complete filings electronically, an active USDOT / FMCSA PIN must be provided.
- If a valid PIN is submitted with payment, USCCRM will process the filing online (estimated 1–2 business days).
- If no PIN is provided, the filing will be submitted by fax or manual transmission to FMCSA (estimated 3–7 business days).
- Processing time depends on FMCSA response, which is outside our control.
5. CLIENT RESPONSIBILITIES
You agree to:
- Provide accurate and complete information, including company name, USDOT number, vehicle miles traveled (VMT), and contact details.
- Acknowledge that errors or delays resulting from incorrect or incomplete information are your responsibility.
- Authorize USCCRM to communicate with FMCSA and submit documents on your behalf for the limited purpose of the service purchased.
6. REFUNDS AND CANCELLATIONS
- You may cancel within 24 hours of payment for a full refund if work has not begun.
- Once filing preparation or submission has started — whether online or by fax — the service is considered rendered and non-refundable.
- Refund requests must be made in writing to support@usccrm.com.
7. LATE PAYMENTS AND COLLECTIONS
- Invoices not paid on time may accrue a 1.5% monthly finance charge on the outstanding balance.
- Delinquent accounts may be referred to collections, and you agree to pay reasonable collection costs and attorneys’ fees.
8. SERVICE DELIVERY AND COMPLETION
- Typical processing occurs Monday through Friday, excluding federal holidays.
- USCCRM strives to complete filings promptly but cannot guarantee government turnaround times or acceptance.
- Delays caused by FMCSA or third-party systems do not constitute non-performance.
9. DISCLAIMER OF AFFILIATION
USCCRM is a private entity. Payment to USCCRM is for optional filing and compliance-assistance services only and is not a mandatory government fee.
Failure to use USCCRM will not affect your ability to maintain USDOT registration if you file directly with FMCSA.
10. INTELLECTUAL PROPERTY
All content, forms, logos, and materials on this site are owned by USCCRM and protected by U.S. copyright law.
No content may be copied, modified, or redistributed without written consent.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, USCCRM AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OF OUR SERVICES OR WEBSITE.
IN NO EVENT SHALL USCCRM’S TOTAL AGGREGATE LIABILITY EXCEED THE LESSER OF (A) THE TOTAL AMOUNT PAID FOR THE SPECIFIC SERVICE AT ISSUE OR (B) TWO HUNDRED FIFTY DOLLARS ($250.00).
This limitation applies even if we have been advised of the possibility of such damages.
12. NO GUARANTEE OF OUTCOME
USCCRM prepares and submits filings based on information you provide. Acceptance, approval, or timeliness by FMCSA cannot be guaranteed.
You remain responsible for overall regulatory compliance with federal and state laws.
13. CHARGEBACKS AND DISPUTES
By authorizing payment, you agree to:
- First notify USCCRM of any billing dispute
- Allow ten (10) business days to resolve it before initiating a chargeback or third-party dispute
Unjustified chargebacks for services rendered constitute breach of contract and may result in collection or legal action.
14. INDEMNIFICATION
You agree to indemnify and hold harmless USCCRM and its affiliates from any claims, damages, liabilities, and expenses (including attorneys’ fees) arising from:
- Your use of our services
- Your breach of these Terms
- Your violation of law
15. ARBITRATION AND GOVERNING LAW
All disputes arising from these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Rules.
- The seat of arbitration shall be Wilmington, Delaware
- Delaware law shall govern this Agreement
- Each party bears its own fees and costs unless otherwise determined by the arbitrator
- Any claim must be filed within one (1) year after the cause of action arises, or it is permanently barred
- You waive the right to participate in any class action or representative proceeding
16. FORCE MAJEURE
USCCRM is not liable for delays or failures caused by events beyond our reasonable control, including system outages, government delays, or acts of God.
17. MODIFICATION OF TERMS
We may update these Terms at any time by posting a revised version on our website. All changes take effect upon posting. Continued use of our services after updates constitutes acceptance of the revised Terms.
18. SEVERABILITY AND WAIVER
If any provision is found invalid or unenforceable, the remaining provisions shall remain in effect. Our failure to enforce any right shall not be a waiver of that right.
19. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any Service Authorizations, constitute the entire agreement between you and USCCRM and supersede all prior agreements or communications.
20. CONTACT INFORMATION
US Carriers Compliance and Records Management LLC (USCCRM)
1401 Pennsylvania Avenue, Suite 105, Box 2094
Wilmington, DE 19806
✉ support@usccrm.com
☎ (302) 773-8707