1. INTRODUCTION
US Carriers Compliance and Records Management LLC (“USCCRM,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you share with us.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our services, or communicate with us.
By using our website or services, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We collect the minimum information necessary to perform compliance-assistance services and maintain client communication.
A. Information You Provide Directly
- Business name, address, and USDOT number
- Contact details (name, phone, email)
- Payment and billing information
- USDOT/FMCSA PIN (if provided for online filing)
- Vehicle and operational data for FMCSA compliance filings
B. Automatically Collected Information
When you visit our website, our system may automatically collect:
- Browser type, IP address, and device information
- Pages visited and duration of visit
- Cookies or analytics data (used only to improve site performance)
We do not collect Social Security Numbers or sensitive personal data.
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Prepare and submit FMCSA filings (e.g., MCS-150, UCR)
- Communicate about your compliance status, documents, or payments
- Verify filing details or contact you for missing information
- Send optional service reminders and updates (you may opt out anytime)
- Improve our website functionality and service experience
- Comply with applicable legal and tax obligations
We do not sell or rent client information to any third party.
4. DISCLOSURE OF INFORMATION
We only share your information in the following limited cases:
- With FMCSA or relevant agencies – to complete your filings as authorized
- With payment processors – to securely handle transactions
- With service vendors – such as email or web-hosting providers under strict confidentiality agreements
- If required by law – in response to valid legal requests, subpoenas, or to protect our legal rights
We never disclose your FMCSA PIN or payment data to any third party beyond what is required to complete the filing or payment process.
5. DATA RETENTION
We retain client records only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with applicable laws
- Maintain proof of service (for business and regulatory compliance)
Generally, records are securely retained for 3 years from the date of service, after which they are deleted or anonymized.
6. YOUR PRIVACY RIGHTS
Depending on your state, you may have the following rights:
- Access – Request a copy of the data we hold about you
- Correction – Request corrections to inaccurate or incomplete information
- Deletion – Request deletion of your data (subject to retention laws)
- Opt-Out – Decline marketing communications at any time
To exercise any of these rights, contact us at support@usccrm.com.
We will verify your identity before processing such requests.
7. DATA SECURITY
We take security seriously and implement administrative, technical, and physical safeguards to protect your data against:
- Unauthorized access or disclosure
- Accidental loss
- Unauthorized modification or misuse
These safeguards include:
- SSL/TLS encryption on all web pages
- Encrypted payment processing
- Secure password-protected client systems
- Routine data access monitoring
Your FMCSA PIN, when provided, is used solely for completing filings and is deleted immediately after your filing is confirmed as processed.
8. COOKIES AND ANALYTICS
Our website may use cookies and limited analytics tools (e.g., Google Analytics) to understand website usage and improve performance.
Cookies do not contain personal or financial data.
You may disable cookies in your browser settings without affecting access to our services.
9. CHILDREN’S PRIVACY
Our website and services are not directed to minors under 18 years old.
We do not knowingly collect information from children.
10. LINKS TO OTHER WEBSITES
Our website may link to third-party sites such as FMCSA.gov or payment gateways.
We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any external websites you visit.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect new practices or legal requirements.
Any updates will be posted here with a new effective date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.
12. CONTACT US
If you have questions about this Privacy Policy or how we handle your information, please contact:
US Carriers Compliance and Records Management LLC (USCCRM)
1401 Pennsylvania Avenue, Suite 105, Box 2094
Wilmington, DE 19806
✉ support@usccrm.com
☎ (302) 773-8707