US Carriers Compliance and Records Management LLC (USCCRM)
1401 Pennsylvania Avenue, Suite 105, Box 2094 | Wilmington, DE 19806
✉ support@usccrm.com ☎ (302) 773-8707
EFFECTIVE DATE: NOVEMBER 25, 2025
REFUND & CANCELLATION POLICY
1. PURPOSE AND SCOPE
This Refund & Cancellation Policy outlines the conditions under which clients may cancel a service or request a refund. It applies to all purchases made through our website, by phone, or by invoice for compliance-assistance services, filings, and related administrative work performed by USCCRM.
Because our work often begins immediately upon payment, certain services become non-refundable once processing has commenced. This policy is designed to balance fairness to our clients with reasonable protection for our labor and administrative costs.
2. CANCELLATION WINDOW
- You may cancel any order within 24 hours of payment for a full refund, provided that work has not yet begun on your service.
- To cancel, email support@usccrm.com with your invoice number and “Cancellation Request” in the subject line.
- If you cancel after work has begun (including filing preparation, document review, PIN verification, or submission to FMCSA), the service is considered rendered and is non-refundable.
3. SERVICE COMMENCEMENT
Work is considered to have “begun” once any of the following occurs:
- Your order information has been reviewed by a USCCRM agent;
- A filing draft or MCS-150 form has been prepared;
- Your USDOT/FMCSA PIN has been used to access FMCSA systems for electronic filing; or
- Manual filing by fax or email to FMCSA has been initiated.
Once any of these steps occur, the service is deemed in progress and cannot be cancelled for a full refund.
4. REFUND ELIGIBILITY AND PROCESSING
Refunds are available in the following limited cases:
| SITUATION | REFUND OUTCOME |
|---|---|
| Cancellation within 24 hours and before work starts | Full refund (100%) |
| Cancellation after preparation but before submission | Partial refund (less a $25 processing fee) |
| Filing already submitted to FMCSA (online or fax) | No refund available |
| Duplicate payment for same service or system error | Full refund of duplicate amount |
Approved refunds are issued to the original payment method within 5–10 business days.
5. NON-REFUNDABLE SERVICES
The following services and fees are non-refundable once initiated:
- MCS-150 Biennial Updates and VMT filings;
- Unified Carrier Registration (UCR) filings;
- PIN retrieval or FMCSA access requests;
- Expedited (“Express”) processing fees;
- Completed fax or manual submissions to FMCSA;
- Consultation or compliance advisory calls exceeding 15 minutes.
6. CLIENT RESPONSIBILITY FOR ACCURATE INFORMATION
Refunds will not be issued for delays or rejections caused by incorrect, incomplete, or outdated information provided by the client. It is the client’s responsibility to verify all data prior to submission.
7. GOVERNMENT AND THIRD-PARTY DELAYS
USCCRM is not liable for processing delays caused by FMCSA, USDOT, or third-party systems. Such delays do not constitute grounds for a refund once the filing has been submitted on your behalf.
8. DISPUTES AND CHARGEBACKS
Clients agree to contact USCCRM first to resolve any billing concern before initiating a chargeback or third-party dispute. Unjustified chargebacks for services rendered may result in collections action and termination of future service eligibility.
9. REFUND REQUESTS FOR DUPLICATE OR FRAUDULENT PAYMENTS
If you believe you were charged in error or charged twice for the same service, notify us immediately at support@usccrm.com. We will investigate and process a refund for any verified duplicate or unauthorized charge within 5–10 business days.
10. HOW TO REQUEST A REFUND
Email support@usccrm.com and include:
- Your full name and company name,
- USDOT number (if applicable),
- Invoice number or order ID, and
- Reason for request.
We will acknowledge receipt within two business days and provide a written response upon review.
11. AMENDMENTS TO THIS POLICY
USCCRM may update this Refund & Cancellation Policy at any time. Changes take effect when posted on our website. Your continued use of our services after updates constitutes acceptance of the revised policy.
12. CONTACT INFORMATION
For questions about refunds or cancellations, please contact:
US Carriers Compliance and Records Management (USCCRM)
1401 Pennsylvania Avenue, Suite 105, Box 2094
Wilmington, DE 19806
✉ support@usccrm.com
☎ (302) 773-8707